Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be returned in its original condition, free from any damage, stains, marks, odors, or other signs of use. Proof of purchase is required for all returns.

To start a return, you can contact us using our customer service email support@coziegypt.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question using our customer service email support@coziegypt.com

Damages and issues
 Please inspect your order upon reception and contact us immediately via email (support@coziegypt.com) within the first 24 hours of receiving your order if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
 If more than 15 business days have passed since we’ve approved your return, please contact us at via email support@coziegypt.com

Lost or Stolen Products
Please note that Coziegypt.com cannot be held liable for packages that are lost or stolen once the carrier confirms delivery to the specified address. Should an issue arise, we will provide you with the delivery date, tracking details, and carrier information to assist you in your personal investigation with the shipping provider.