Shipping policy
At Cozi, each piece is carefully prepared to ensure quality, comfort, and durability. Please review our shipping policy below before placing your order.
Processing & Delivery Time
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Orders are typically processed and delivered within 15–20 business days.
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Delivery timelines may vary slightly depending on product type, location, or peak periods.
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You will be contacted prior to delivery to coordinate a suitable delivery time.
Shipping Coverage
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We currently ship within our supported delivery areas.
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If your location is outside our delivery zones, our team will contact you after placing your order.
Delivery Method
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Furniture items are delivered through our trusted delivery partners.
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Large or heavy items may require special handling.
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Please ensure someone is available to receive the order at the delivery address.
Delivery Conditions
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Delivery includes transporting the item to the specified address only.
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Any special access requirements (stairs, narrow entrances, elevators, etc.) should be communicated in advance.
Delays
While we do our best to meet the stated delivery timeframe, delays may occur due to circumstances beyond our control. In such cases, we will keep you informed.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos, and we’ll assist you promptly.